France to ban unsolicited telemarketing calls

(lemonde.fr)

89 points | by aziaziazi 1 hour ago

16 comments

  • Kon5ole 28 minutes ago
    Great idea!

    Telemarketers have ruined the phone network for me. I haven't answered an unknown call for the past 10 years, which sometimes means I miss important ones. 99.9% of all calls are an attempt to get money, and the 0.1% that's a dentist appointment, a friend that changed numbers or whatever become collateral damage.

    A ban is the right idea but I wonder how they can handle it, logistically. I think there needs to be a technical solution.

    A national "whitelist", where hospitals, doctors, utility companies and such can register to get their numbers whitelisted perhaps, combined with a setting on phones that block any non-whitelist number.

    Each country could maintain their own whitelists, and corrupt nations selling whitelist status to scammers would get blocked in any other country at least.

    • vjk800 1 minute ago
      There doesn't need to be any kind of technical solution. If a telemarketer wants to sell something, they must declare the name of their company. The company name can be reported to police (or whatever authorities are going to handle this) who can then fine the telemarketers.
    • Gigachad 6 minutes ago
      I wonder how much we even need international calls from unknown numbers.

      In my life I have literally never legitimately had a call from an unknown number outside of the country. I guess it could be different if you have many connections or business deals internationally. But I feel like the average person could restrict inbound international calls to contacts only and be better off for it.

    • LeBit 17 minutes ago
      The whitelist managed by the government is not a bad idea.

      I’ve been thinking how to turn the table so that you could allow only certain parties to reach you if you allowed them to (say you are waiting for a call from the auto repair shop).

      I like the idea of a whitelist. But there needs to be a way for you to also manage that white list so that you can allow that repair shop to call you in the next few weeks.

      • left-struck 2 minutes ago
        Have you tried call screening? I know for sure apple phones can do this but I believe some android phones can too?

        For me, all unknown calls are screened. Which means if someone who’s not in my contacts calls me, they get some automatic voice saying something like “this is apple screen calling, please let me know who you are and why you are calling” The person calling then either hangs up or says something, if they say something I can see the live transcription and answer the call immediately if it’s important.

        It’s been incredibly effective. I’ve been using it for a couple of years now with no complaints from anyone for not being able to reach me, and not once have I answered a scam call during that period.

    • germandiago 12 minutes ago
      At the other side of the spectrum (they are mostly annoying, I agree) how do you keep promoting or selling your product if yiu cannot find your customers?
      • vjk800 0 minutes ago
        Do you personally buy everything from the telemarketers? If not, how do you find the products you want to buy?
      • n4r9 7 minutes ago
        List it in a register that people can search when they're actively looking for products like yours.
      • jurgenburgen 11 minutes ago
        Why should shits be given? Find a better way to advertise than harassing people.
        • Gigachad 5 minutes ago
          Advertising is such a zero sum game as well. The only reason companies have to cold call market is because their competitors are cold calling. So you have to participate to keep up. If no one can do it, no one is getting a leg up over the rest.
      • tuetuopay 2 minutes ago
        As if we don't already have enough advertisement channels in our lives.
  • ZeWaren 44 minutes ago
    The previous system never blocked scams because scammers didn't bother to check if your phone number was in the block-list before calling you.

    That new law is not going to change the number of spam calls most people will get, as they're not from properly registered businesses.

    • stymaar 18 minutes ago
      It's not about scams, it's about commercial telemarketing calls.

      Scams have been heavily hit in January when the French regulator mandated the telcos to implement a complete block of spoofed phone numbers (it's not an actual hard block, but unauthenticated calls will be market as "private number" which are ignored by most people already).

      There will always be scammers who register an actual phone number to run their scams, but this rule will at least stop the constant phone harassment that made everyone unplug their landline phone.

  • ttoinou 11 minutes ago
    In the last 2-3 years, my impression is that most french numbers receive daily unsolicited phone calls. In 2026 they even started sending scammy “missing delivery” text message with your real name printed on an attached MMS picture (on a parcel to deliver), making it even more real.

    Related, there has been dozens of private data leaks in the last years in France

  • thibaut_barrere 15 minutes ago
    • Vosporos 8 minutes ago
      This app has saved my mental health
  • ccakes 10 minutes ago
    Automatic filtering on modern iOS has been a game changer here. Assume Android has something similar, but I can't speak highly enough of that one feature
    • dd8601fn 8 minutes ago
      If only it didn’t show the missed call pip for filtered calls.
  • amberjack 41 minutes ago
    This seems so much of a no-brainer to me due to scammy calls to elderly and pure time loss responding to calls it is interesting not much has been done about it in other countries. I guess the telemarketers have a good lobby.
  • dools 9 minutes ago
    The only effective way to police this is to make the telco accountable and have a reporting system. Someone is terminating the calls and getting paid for doing it.
  • amelius 1 hour ago
    And what about those marketing people who approach you on the streets? Can we make that illegal too? And the people going from door to door?
    • riffraff 48 minutes ago
      How many door to door salesman do you encounter? Where do you live, if you can share?

      I haven't seen one in decades, and even then it was usually some pamphlets or books to support a cause or the other.

      On the phone (Italy), OTOH, I used to get daily scam call to buy "Amazon stocks" or change utility providers or install water filters. That seems to have massively faded out due to new regulations tho.

      • lifestyleguru 11 minutes ago
        Jehovah's Witnesses, across Europe, still even nowadays. Some other minor religious sects targeting elderly, usually offering care or attention followed by vicious takeover of real estate.

        Only because you have not been profiled as lone and vulnerable, doesn't mean the practice doesn't exist:)

    • asdfsa32 46 minutes ago
      What other kind of infantilizing laws do you purpose? Perhaps they should also make it illegal for people to interact with you if you find unpleasant? Ban small talk at checkouts?
      • Ekaros 7 minutes ago
        Sounds good. I see no reason why not treat all that with same distaste as say sexual harassment.
      • lifestyleguru 14 minutes ago
        Ban "give a tip" and "donate to charity" in checkout and payment screens, yes please.
  • ChrisRR 28 minutes ago
    I suspect the data may be misleading. Unsolicited sales calls from genuine businesses are not the same as spam/scam calls
    • Raed667 25 minutes ago
      i don't want either, unless you're calling about a legitimate transaction i initiated, don't ever call me unsolicited
    • shakna 19 minutes ago
      Spam is generally defined as "unwanted and/or unsolicited communication". Which I'm pretty sure an unsolicited sales call, from a genuine business, still is.
    • williamdclt 15 minutes ago
      not the same as scam, but how is it not spam?
  • Raed667 54 minutes ago
    The service that was managing this before (Bloctel) was just hacked https://frenchbreaches.com/alertes/bloctel-mshxaq0ysyd27ca7f...
  • Cider9986 25 minutes ago
    The problem is Phone numbers. No Band-Aids will fix them.
    • Gigachad 1 minute ago
      There have actually been a number of band aids which have been fixing it. A few years ago I used to receive multiple malicious text messages and phone calls a day, then the Aus government cracked down on verification requirements for senders and I get zero.

      I still get constant unsolicited sales calls but these are technically legal.

  • medlazik 9 minutes ago
    Current law forces them to use known phone number ranges and to my surprise they respect it. I'm using an app that blocks those ranges, I receive about 3 unsolicited calls per day they're all blocked. We even have a phone provider that can block them for you.

    I fear the ban will just make them use random numbers we can't block

  • xenator 53 minutes ago
    Article is not clear. Does this law blocks B2B calls? If so then it can cause damage to the business.
    • alex95 50 minutes ago
      "After a joint call by 11 consumer groups" - going to guess its B2C given "consumer groups".
  • SpecialistK 22 minutes ago
    Are calls originating in France a major source of these unsolicited calls? According to the article, a lot of the calls are coming from Morocco, outside of their jurisdiction.

    I'm in North America and most of the calls I get are using local numbers, often spoofed from (I suspect) South and South East Asia. Good luck enforcing Canadian or American law in literal slave camps on the China-Myanmar border.

    • johncoltrane 1 minute ago
      Morocco is just where lots of french-speaking call centers are located. The industry generates a non-negligible part of Morocco's GDP and most of the clientele is from France. So yeah, Morocco may be right to be concerned by an eventual shrinking of the market.

      The call centers themselves are in Morocco but the calls never come from +212.

    • AnssiH 5 minutes ago
      If a legitimate French business contracts with a Moroccon call center, they will then of course follow French law since the French business is liable.

      As for international scam calls, not sure what the situation is in France and what measures they have in place, but one relatively easy way is to block international callers from spoofing a local caller ID, which decimated these calls in Finland a couple of years ago: https://traficom.fi/en/news/obligations-regulation-come-effe...

    • lefra 1 minute ago
      My anecdotal experience is yes, most spam calls come from french numbers.
    • maeln 12 minutes ago
      So, this is specifically for telemarketing call, not scam call. In the context of telemarketing, it doesn't matter that the company call center is outsourced in other country. The company who contracted them are in France, trying to sell their business in France, they are responsible. So if you get a telemarketing call from RandoCallCenterCo S.A trying to sell you on BusinessABC Ltd., they have been contracted by said company to do so and BusinessABC Ltd. will be on the hook.
    • jplrssn 12 minutes ago
      Is there a technical reason why phone numbers would be easier to spoof in North America than other places?

      Anecdotally I’ve not heard as much about it being a problem in other places such as the UK.

      • kotaKat 3 minutes ago
        I'd say the deregulation of the telephone industry in America, breaking up the baby Bells, etc would have probably been the biggest hand.

        We broke everything up and let any old player enter the telco world over here which broke the entire sanctity of the security of the telephone network.

  • mytailorisrich 9 minutes ago
    Another distraction and in typical French government fashion they carved out a number of exceptions including to sell you subscriptions to newspapers and magazines...
  • janci 41 minutes ago
    In my experience, GDPR works wonders here. After saying I do not wish my personal information to be processed and revoke any consents a few times I do not receive these calls anymore.
    • nottorp 2 minutes ago
      It works for those who want to be sorta legal. Usually I ask to talk to their GDPR officer first thing. Call ends.

      But not everyone wants to be sorta legal.

    • dotcoma 21 minutes ago
      Where is ‘here’? France?